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Welcome!
To Choice Care Group in Sutton


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About Us

Choice Care Group provides care and support for people with a learning and/or physical disability or other specialist needs within small community homes. We have the experience and understanding to meet the needs of people with a wide range of disabilities.

Our range of community-based services provides high quality personalised care and support to help people to lead ordinary lives.

We provide high quality, good value services, responsive to the needs and aspirations of individuals.

Our Mission Statement

“Our mission is to provide high quality services, responsive to the needs and aspirations of individuals. The key principles of Valuing People – rights, independence, choice and social inclusion – are an integral part of our service delivery.”

Samuel StoreyOwner – #

Aims & Objectives

Aims

Our aim is to ensure the happiness, enrichment and quality of life for every single one of our service users. We provide accommodation and support and enable each service user to live as a valued member of the community and live an ordinary life. To enable us to do this, we aim to: –

  • Provide only quality services
  • Use only experienced, well-trained and motivated staff
  • Always ensure an attractive and welcoming home environment
  • Enable individuals to participate as fully as possibly in all aspects of their community and home environment
  • To encourage individuals to make informed choices
  • Using support and encouragement to allow service users to participate in their chosen lifestyle however ensuring all risks are minimised.
  • To offer support services that promote an awareness of human and civil rights.

Objectives

To work with individuals to:-

  • Explore and assess each individual’s potential and maintain and develop their ability in conjunction with other professional workers so they are supported in making and communicating independent decisions and choices to the maximum of their abilities so they can access a range of community resources and establish a community presence.
  • Ensuring each individual is accorded respect for their privacy, dignity and property.
  • Ensure their cultural and religious preferences will be respected.

Statement of Purpose

Description of the Service

Hylton House is registered with the Care Quality Commission (CQC) as a Care Home providing personal care. The service is registered for adults aged 16 and above who have a learning disability. Registration criteria include people with sensory impairment, learning disabilities and physical disabilities.

Hylton House provides accommodation over two floors and comprises 8 double bedrooms. Four of the bedrooms have en-suite bathrooms, and the other four have a vanity unit with a hand basin. All occupants share a spacious lounge, and a large kitchen, breakfast and family room. To the rear of the property there is access to a patio and large private garden area. The accommodation is designed to enable easy access for people who use a wheelchair.

Hylton House is on a residential road in a beautiful area of Sutton. It has been extended and adapted into a comfortable home and is surrounded by other spacious and comfortable family homes.  The service offers twenty-four-hour support, including waking night provision, to meet daily living, social, emotional and educational needs.  Alongside focusing on supporting individuals to increase their skills to enable their participation more fully in ‘ordinary life’, services seek to empower people by supporting them to develop their means of communication and by encouraging individuals to make informed choices. We aim to provide a person centred approach to care.

Person Centred means doing things in a way that the person wants, and which helps them to be part of their community. If someone is in the centre of something – they are the most important person.

You will be accommodated in a comfortably furnished, double room

You will have privacy within your own room

You will share the rest of the house with other service users

Community Participation & Social Inclusion

Individuals are supported in accessing educational or developmental facilities and services within the local community.  Individuals are also encouraged to pursue social and recreational interests and are supported to access a range of resources within the local community. This may include pubs and social clubs, groups for individuals with similar needs or interests, the library, swimming, Church, bowling and cycling.

Family and Friends

Each person who lives at Hylton House is encouraged to retain contact with friends and relatives and develop as much as possible.  Hence visits to the home are encouraged and we keep everyone updated with any and all news, inviting relatives and friends alike to social events / parties we may have.  Consideration is always given to any activities that the person might have made a commitment to when arranging visits. Additionally they are asked to respect that they are living with other people and therefore visitors after 10 pm will be generally discouraged. Unresolved difficulties in this area should be addressed with the Registered Manager. There are no facilities for friends or relatives to be accommodated overnight unfortunately but information can be provided about local accommodation, there is plenty in the area not far from the Home.

Furniture, Fittings and Personal Effects

Choice Care provides fully furnished accommodation, and therefore individuals are not required to bring items of furniture into the home.  However if a person wishes to bring certain items with them this can be discussed with the Registered Manager. A flexible approach will enable a new person moving in to settle and adjust more easily to their new surroundings. Individuals are expected to bring their own personal effects.

Pets

The policy regarding pets is flexible but should take into account the wishes and needs of all people who use the service. There is normally no problem with smaller animals or caged birds.

Provision of Meals

Individuals are encouraged to choose their own meals and will be supported in making informed choices. Where possible, all are positively encouraged to participate in the preparation, serving and clearing away of meals depending on their level of ability. Timing of meals are flexible and generally established in consultation with the people who live at Hylton house, and can be dependent on what has been going on through that day. Special dietary requirements will be catered for, particularly taking into account health, ethnic and religious considerations. Alternatives to meals will also be available.  Individuals may be involved in the purchasing of food with staff support as appropriate.

Staffing & Support Services

Staff Qualifications/Training/Development and Performance

Staff at Choice Care come from a variety of backgrounds and have a wide range of skills and abilities. All receive a structured induction programme to Sector Skills Council specification. Ongoing training and development is linked to the needs of the people who use the service and the home’s aims and annual development plan. Team and individual training needs are identified via Team Meetings, supervisions and Appraisals.

Choice Care supports staff with both in-house and external training opportunities. NVQ training is both encouraged and supported with staff working towards achieving/exceeding Sector Skills Council Workforce targets.  The Registered Manager will undertake periodic training and development meeting Skills for Care specifications, to maintain and update her knowledge, skills and competence while managing the home.  Monitoring of staff performance is ongoing through regular supervision and also assessed formally through the annual appraisal system.

  • We employ qualified and experienced staff, as well as staff that require a little training.
  • A comprehensive programme for staff training and development is in place to ensure and maintain a high-quality service, and ensure staff are all a good standard.
  • Staffing will receive regular supervision and support

The current staffing establishment for Hylton House is:

  • 1 x 40 hrs – Registered Manager
  • 1 x 40 hrs – Assistant Manager
  • 4 x Support Workers
  • 2 x Waking Night Support Workers per night.

Criteria for Admission

Any enquiries for a place at Hylton House should be made to the Registered Manager. At the point of referral Choice Care would expect that an individual is making an informed choice to access the service as part of their Person-Centred Plan.

Applicants for Hylton House will normally be adults aged 16 plus, who have physical and/or learning disabilities as well as additional complex needs.  We are set up to accommodate for respite, when there is a room vacancy that allows us to.  The service at Hylton House is not registered to provide nursing care and does not routinely accept referrals for emergency admission.  Applicants for a place at Hylton House will have opportunities for visits to and from the home as part of the referral, assessment and transition process. During the assessment period for these people the applicant’s previous placement should be retained. A Review will take place at the end of the assessment period to determine whether an appropriate service can be offered and confirm if/how the placement will continue. This decision will fully involve the person, their relatives/carers and an advocate if appropriate.

Support Planning and Review

Each person is encouraged to maximise their potential whilst receiving services at Hylton House. The service allows for those with learning disabilities and additional complex needs. Where possible individuals will be encouraged and supported to be as independent as is possible. Individually tailored systems of communication are used to maximise the involvement of each person who uses the service.  Person-centred approaches are adopted and individuals will be continually and actively encouraged to participate in the planning of their service and in providing regular feedback as to its appropriateness.

Support Plans

Individual Support Plans will be tailored to meet the differing needs of each person, based on initial and ongoing  assessments and seek to promote holistic skills development, greater autonomy, self-advocacy and quality of life in general. Support Programmes will be established to prioritise actions arising from the Support Plan and enhance their implementation, and are updated when required.

Keyworking

Each person living at Hylton House will be allocated a keyworker who will be primarily responsible for the co-ordination of the Support Plan/Programme with the individual.  The keyworker will be responsible for:

  • Co-ordinating with the individual and all involved, the person’s support and social needs.
  • Preparing information with the person for his/her service review.
  • Facilitating regular Keyworker Sessions and supporting the person using the service in preparing their own agenda for these meetings.

These sessions will concentrate on appraising the service to date, planning for the future, and addressing any concerns with the person or home life in general.  Where individuals do not communicate through speech, efforts will be made during these sessions to explore ways of gathering and observing the person’s views about the service.

Efforts are made to ensure that individuals’ personal preferences are considered regarding the allocation of keyworker and unless specifically requested by the person using the service, changes in keyworker will normally only occur when a staff member leaves, thereby sustaining a meaningful, therapeutic and professional relationship with the individual.

Complaints, Concerns and Compliments

Choice Care would like to know what people who use the service/relatives/carers think about the provision offered at Hylton House. We welcome individuals’ comments and compliments as it helps to know when the service is getting things right. However, we also want to hear when things go wrong as this helps too.  A Complaints and Concerns Procedure is in place for individuals or their representatives to address any complaints/concerns they may have. Details of the Complaints Procedure are provided to all new people using the service, relatives/carers at the time they start their placement.

Monitoring Quality

Choice Care is committed to developing quality assurance mechanisms consistent with the requirements of the Care Standards Act 2000.  Monitoring the quality and performance of the service is currently undertaken through a variety of means.

Protection of Vulnerable Adults

Choice Care is committed to the protection of vulnerable adults and in operating its services adheres to a written Abuse Prevention Policy which links to the Local Authority’s Policy & Procedure for the Protection of Vulnerable Adults. Choice Care supports all staff with training in identifying, responding to and reporting allegations of abuse.  Choice Care complies with all relevant legislation in relation to the protection of vulnerable adults including use of the Criminal Records Bureau Disclosure Service and the POVA Scheme.

Brochure and Handbook for People who use the service

A brochure is available to anyone enquiring about the service, outlining the provision offered by Choice Care. A Service User Guide is available to all individuals who do or are preparing to use the service.

Feedback and Outcomes

In my opinion the house is a wonderful environment for the clients to live in. The staff are warm and caring and talk to the clients with respect and affection. They provide a bright, clean, beautifully decorated home with good equipment. They act on the patient’s behalf appropriately but include and involve them in discussions. The team works well together. From my perspective, they know the clients well, are up to date with information, keep good records and are able to give me any information requested without delay or difficulty. I would recommend this home to anyone, as I feel it is the best home I’ve seen.

Sandra Swinfield - Nurse Practitioner19/06/2018

Hylton House continues to provide a loving home for its residents, with the positive ethos of the home running through the whole staff team. My only extra wish for Hylton House, which you will know for yourselves, is that it would be great to have some male supporting staff, to make it a more balanced environment, particularly for the male residents.

Jane Jackson - Dramatherapist20/06/2018

I work for a company that carry out regular maintenance of equipment at Hylton House, so I am not on site very regularly, but when I am it is always nice to be there. It is always clean and tidy, and the staff are always friendly and also kind to the residents.

The management have become more than just customers now, I see them as friends and it is always nice to see them and have a chat.

Neil Yests - Service Engineer27/06/2018

All things in life can be improved, but as a family, we can see from the visits to Hylton House, that your staff and all that goes with that would be hard to match. All your dedication and attention to detail we would find it hard to fault anything and remember the home is still growing so well done Hylton House and a big thankyou for all you do for Vincent & Family.

Dennis May - Relative of resident 25/06/2018

To get in touch please use the form below or call using our number at the top of the page.

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