Each person is encouraged to maximise their potential whilst receiving services at Hylton House. The service allows for those with learning disabilities and additional complex needs. Where possible individuals will be encouraged and supported to be as independent as is possible. Individually tailored systems of communication are used to maximise the involvement of each person who uses the service. Person-centred approaches are adopted and individuals will be continually and actively encouraged to participate in the planning of their service and in providing regular feedback as to its appropriateness.
Support Plans
Individual Support Plans will be tailored to meet the differing needs of each person, based on initial and ongoing assessments and seek to promote holistic skills development, greater autonomy, self-advocacy and quality of life in general. Support Programmes will be established to prioritise actions arising from the Support Plan and enhance their implementation, and are updated when required.
Keyworking
Each person living at Hylton House will be allocated a keyworker who will be primarily responsible for the co-ordination of the Support Plan/Programme with the individual. The keyworker will be responsible for:
- Co-ordinating with the individual and all involved, the person’s support and social needs.
- Preparing information with the person for his/her service review.
- Facilitating regular Keyworker Sessions and supporting the person using the service in preparing their own agenda for these meetings.
These sessions will concentrate on appraising the service to date, planning for the future, and addressing any concerns with the person or home life in general. Where individuals do not communicate through speech, efforts will be made during these sessions to explore ways of gathering and observing the person’s views about the service.
Efforts are made to ensure that individuals’ personal preferences are considered regarding the allocation of keyworker and unless specifically requested by the person using the service, changes in keyworker will normally only occur when a staff member leaves, thereby sustaining a meaningful, therapeutic and professional relationship with the individual.